• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long lasting customer relationships

• Negotiate contracts and close agreements to maximise profitability

• Develop trusted advisor relationships with key accounts, stakeholders and senior decision makers

• Ensure the timely and successful delivery of products in line with customer needs and objectives

• Clearly communicate progress against monthly and quarterly targets to internal and external stakeholders

• Develop new opportunities within existing accounts and identify areas for improvement to achieve sales targets

• Forecast and track account performance and KPIs using CRM

• Collaborate with wider sales team members to identify and grow opportunities within your territory

• Manage projects within customer relationships, aligning customer goals with company objectives

• Proactively identify opportunities to expand business with existing customers

• Manage multiple accounts concurrently while meeting deadlines and maintaining accuracy

• Maintain detailed and accurate records of customer activity and transactions within CRM

• Build structured and relevant product ranges for customers, reviewing regularly to strengthen performance and unlock further opportunity

This role demands ownership, structure and high standards. Your contribution will directly influence customer growth, strengthen long term partnerships and reinforce the service excellence Genuine Solutions is known for.